Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging.
To start a return, please contact us at fleurnjdesign@gmail.com.
Return Shipping Costs
Customers are responsible for all return shipping expenses unless the item received was damaged, defective, or shipped in error.
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at fleurnjdesign@gmail.com with any questions regarding returns.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.
Non-Returnable Items
The following items are not eligible for return:
- Custom or special-order products
- Personalized gifts or arrangements
- Seasonal merchandise
- Clearance or final sale items
- Perishable floral products
- Items returned without original packaging
- Merchandise showing signs of use, wear, or damage
- Returns requested more than 7 days after delivery
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a separate order for the new item.
Seasonal & Gift Return Policy
- Seasonal merchandise is final sale and not returnable.
- No returns will be accepted after Yom Tov on seasonal holiday merchandise.
- Gifts accompanied by a gift receipt may be exchanged or returned within 3 days of receipt.
- Corporate gifts and custom gifting programs are non-returnable.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at fleurnjdesign@gmail.com.